Frequently Asked Questions

Q: I am a new visitor to the site. How do I gain access?

A: You can view tables of contents and abstracts and run searches without having a subscription to give you a better idea of the range of content offered at However, you must be a member before you can view restricted content, such as full text of chapters other than those provided as sample free content. Visit our Derm101 Bookstore or click the “Store” link at the top of most pages of the site to create a membership. If you have a keycode, it can be redeemed for a free trial membership.

Q: I’ve forgotten my password. Can remind me?

A: Yes. Retrieve your sign in information using our online Password Reminder. We will email your sign in information for your account to the email address you supplied at registration. Also, you can email us at or call us at 212-448-0083 (Monday through Friday, 9:00 AM to 5:00 PM ET).

Q: What will happen if I give someone my username and password?

A: The Terms of Use of forbid sharing of usernames and passwords. If you violate this policy, you risk session termination when someone else logs in concurrently with your username and password.

Q: Do I have to have cookies enabled? How do I do that?

A: Yes. uses cookies to manage user sessions and control access. No personal information is collected through the cookies, and they can only be accessed by

To enable cookies in Internet Explorer:
-Go to the Tools menu and select Internet Options. Inside of Internet Options, go to the Security tab and set your security on “Medium” or lower. Only “High” security will not accept cookies.

To enable cookies in Firefox:
-Go to the Tools menu, then select Options, then Privacy. Select the checkbox under History “Accept cookies from sites.”

To enable cookies in Safari:
-Go to the Edit menu, then select Preferences, then Security. Select an option for “Accept Cookies” to a value other than “Other.”

Q: Why can’t I view the video clips?

A: You must use a computer with the capacity to play video over the Internet. You will also need the free Flash player from Adobe (Version 8 or higher).
Install latest version of the Flash player

Q: Why is the site slow?

A: The speed of downloading content from the Internet depends on many variables, most important of which is the bandwidth of your access to the Internet (e.g., it will be significantly slower via a dial-up modem than via a high-speed connection). Your computer’s processor speed is also a very important determinant of download time. Finally, there can be variations in download times because of general Internet traffic as well.

Q: Can I print information from the site? How do I do it?

A: Patient Handouts on may be printed and distributed freely. Users may print text, tables, and figures from restricted content for their personal use only.

Q: Why don’t I see more of the page when I go to a chapter?

A: How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results).

Q: Which browsers and platforms are supported? Which are not supported?

A: currently supports the following browsers: Microsoft Internet Explorer (versions 7 and above), Mozilla Firefox (versions 3 and above), and Safari 4.

Q: How do I change information in my personal profile, for example, a new address or telephone number?

A: After signing in to, click on “My Account.” You can update your user profile by clicking on “Update Profile.”