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Q: I am a new visitor to the site. How do I gain access?

A: All memberships are created in Membership Services. If you have a keycode, it can be redeemed for a free trial membership.

Q: I've forgotten my password. Can Derm101.com remind me?

A: Yes. If you were denied access due to an incorrect password, we provide a link which you can click to have a password reminder email sent to you. Also, you can email us at customerservice@derm101.com or call us at 212-448-0083 (Monday through Friday, 9:00 AM to 5:00 PM EST).

Q: What will happen if I give someone my username and password?

A: The Terms of Use of Derm101.com forbid sharing of usernames and passwords. If you violate this policy, you risk session termination when someone else logs in concurrently with your username and password.

Q: Do I have to have cookies enabled? How do I do that?

A: Yes. Derm101.com uses cookies to manage user sessions and control access. No personal information is collected through the cookies, and they can only be accessed by Derm101.com.

To enable cookies in Internet Explorer:
-Go to the Tools menu and select Internet Options. Inside of Internet Options, go to the Security tab and set your security on "Medium" or lower. Only "High" security will not accept cookies.

To enable cookies in Netscape Navigator:
-Go to the Edit menu and select Preferences. Inside of Preferences, go the Advanced link and set to "Accept all cookies."

Q: Why am I getting the "Session Timeout" message?

A:You will get a Session Timeout message for three reasons:

    1. You do not have cookies enabled. See previous FAQ to enable cookies.
    2. Derm101.com automatically times out sessions after 3 hours for security reasons. Return to the log in page and log in again.
    3. Someone has used your username and password to log in on another computer. Derm101.com does not allow concurrent sessions on the same member account; the first person logged in will have their session terminated when the second person logs in. Therefore, DO NOT SHARE YOUR USERNAME AND PASSWORD.

Additional remedies:
-If you log in again and still receive the Session Timeout message, hit the refresh or reload button on your browser (if on a Macintosh, hold down the shift key at the same time).
-If refreshing doesn't work, clear your cache:

    On Internet Explorer:
    -Go to the Tools menu and select Internet Options. Click the button Delete Files. This will merely delete the temporary files Internet Explorer has cached for speed (i.e., the "Session Timeout" message)--it does not eliminate any permanent files from your computer.
    -Go back to your main screen, reload http://www.Derm101.com and log in again. You should not get the Session Timeout screen.

    On Netscape Navigator:
    -Go to Edit menu and select Preferences. Find "Cache" in Advanced. Click "Clear Memory Cache" and "Clear Disk Cache."
    -Go back to your main screen, reload http://www.Derm101.com and log in again. You should not get the Session Timeout screen.

Q: Why can't I view the video clips?

A: You probably don't have a video card, either in your computer or your monitor. You will also need to download the Flash 7.0 player in order to view the videos.

Q: Why is the site slow?

A: The speed of downloading content from the Internet depends on many variables, most important of which is the bandwidth of your access to the Internet (e.g., it will be significantly slower via a dial-up modem than via a DSL connection). Your computer's processor speed is also a very important determinant of download time. Finally, there can be variations in download times because of general Internet traffic as well.

Q: Can I print information from the site? How do I do it?

A: Users may print text, tables, and figures from Derm101.com for their personal use only. To print a section of a chapter, click on "Printable View." You will then be able to print that section of the chapter, with tables and figures at full size and in line with the text. Please remember that all information in Derm101.com is copyrighted by Ardor Scribendi and may not be copied, sold, or redistributed.